Article on Citizen's Charter Bill 2011: Salient Features
“The Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011” is a step forward towards good governance. The salient features of the Bill are: Right to Citizens It confers right on every individual citizen to time bound delivery of goods and provision for services and Redressal of grievances. Publication of Citizens Charter It requires every public authority to publish, within six months of the commencement of the proposed legislation, aCitizens Charter specifying therein the category of goods supplied and services rendered by it, the time within which such goods shall be supplied or services be rendered the name and addresses of individuals responsible as designated officers for the delivery of goods or rendering of services. Information and Facilitation Centre It requires every Public Authority to establish information and facilitation centre for efficient and effective delivery of services and redressa